Thank you for shopping with Aiskart, your trusted IT product distribution company. We strive to provide high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return a product or request a refund. This Return & Refund Policy outlines our procedures and guidelines for such situations.

1. Return Eligibility:

   • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it.
   • Returns are accepted within 30 days from the date of purchase.
   • Certain products, such as software licenses, may have specific return restrictions. Please refer to the product description or contact our customer support for further information.

2. Return Process:

   • To initiate a return, please contact our customer support team within the specified return period, either by phone or email. Our team will guide you through the return process.
   • You may be required to provide proof of purchase, such as an order number or receipt, to facilitate the return process.
   • Depending on the circumstances, you may be responsible for covering the return shipping costs.

3. Refund Options:

   • Once the returned product is received and inspected, we will notify you regarding the status of your refund.
   • If your return is approved, we will initiate a refund to your original payment method.
   • Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

4. Non-Refundable Items:

   • Certain items are not eligible for returns or refunds, including but not limited to:
     • Downloadable software products or digital goods.
     • Products that have been personalized or customized according to your specifications.
     • Products that have been damaged or tampered with due to misuse, negligence, or improper handling.

5. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact our customer support immediately. We will assist you in resolving the issue promptly.
   • In such cases, we may request supporting evidence, such as photographs or videos, to assess the nature and extent of the damage or defect.
   • If the damage or defect is confirmed, we will provide you with a replacement or initiate a refund, based on your preference and product availability.

6. Exchange Policy:

   • At this time, we do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired product.

Please note that this Return & Refund Policy applies only to purchases made directly from Aiskart. If you have purchased our products from a third-party retailer, please refer to their respective return and refund policies.

We reserve the right to modify or update this policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

If you have any questions or concerns about our Return & Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.